Online and Tele Support
QuickTrav™ Software Rental (License Fees) and Support Services
Quick Software supplies its software on a monthly rental basis subject to the following conditions (unless a separate contract has been signed):
Accounting and Bookkeeping Support
Quick Software offers accounting/bookkeeping support for clients using QuickTrav™ on request.
These services are provided subject to the following understanding:
iii) Quick Software will not be liable for any penalties or interest imposed by the South African Revenue Service or any other party under any circumstance whatsoever.
Once a Job Sheet has been signed for any support service performed by a Quick Software consultant, it is reasonable to assume that all services were carried out according to the satisfaction of the client. There is a “Comments” section for client comments on the Job Sheet. Where work is performed off-site/at Quick Software, the client will be notified that such work attracts charges and will be billed accordingly.
Quick Software Staff
Quick Software is the developer of the QuickTrav™ specialised retail travel software solution. At the same time, Quick Software supplies the relevant support structures for QuickTrav™ (development, technical, telephone, training, bookkeeping, etc).
Quick Software employs staff from various fields, who then undergo intensive internal and on-site training on QuickTrav™ in order for us to provide the best level of QuickTrav™ support services possible. A software solution on its own cannot be sustained and properly maintained without these support services. Quick Software spends a great deal of time and money on training and developing their staff to a level of QuickTrav™ expertise as required, and expected of us, by our clients.
The majority of our staff interact with our clients on a daily basis in one or more of the support services provided. Therefore, any client using our QuickTrav™ software under license, by accepting the terms as stated herein under the heading “License Agreement”, may not make an offer of employment to any Quick Software employee while such client is still under license (i.e. using our QuickTrav™ software). Should any client contravene such undertaking, a ‘placement fee’ equivalent to 100% of Annual Cost To Company of such employee will be payable by such client
Backing up of data
Backup tools are provided separately in each QuickTrav™ module. We also provide a separate QuickTrav™ Backup Manager module if requested. It remains the responsibility of the client to i) ensure that they are making regular backups of their data and ii) to check that the data has been correctly backed up. Quick Software accepts no responsibility for the failure of clients to either backup their data or to check that the data has been properly backed up.
QuickTrav™ software has been written according to Industry norms, Accounting Standards and informed interpretations of the various Acts applicable (e.g. VAT). It is the responsibility of the user to ensure that all necessary switches, etc are set according to the needs and requirements of the Agency, and Quick Software will not be held accountable or liable for any errors or omissions in this regard.
We reserve the right to alter these terms and conditions from time to time and encourage our clients to periodically update themselves with the contents of this document. Each document will have a review date and number and will be available on our website.
Quick Software CC