Frontdesk

FrontDesk is a product designed specifically for Retail Travel Agencies to efficiently handle CRM (Customer Relationship Management), increase productivity and reduce the overall cost of communicating with clients.

• Detailed traveler and company information is contained in a comprehensive database
• Keep track of client's passport expiry dates
• Frontdesk imports the booking file directly from Galileo, Worldspan or Amadeus to automate documentation
• FrontDesk produces standardised professional documentation, polishing the communication skills of consultants and ensures continuity, i.e. client does not notice when a specific consultant goes on leave
• On the fly SMS's* provide a fast and cost effective method of communication.
• Mass SMS or emailing (by client profile) functionality makes FrontDesk a powerful marketing tool. FrontDesk can be used to send a monthly newsletter, weekly specials or target markets specified by profile, e.g. an Invitation to all Executives who enjoy golf
• Easy handover between consultants. At any time a colleague can establish where a booking is up to, what communication has been sent, etc.
• Your Organisation's terms and conditions are sent with every booking confirmation
• Create a paperless office, using FrontDesk to replace booking cards and client files
• Management can monitor productivity, e.g. how many quotes are converted to bookings, including the elusive verbal quotes and generate other useful reports
• Management can quickly deal with client queries or complaints by accessing the file in FrontDesk without having to physically locate a file